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Dock Appointments Support

  1. *NEW* MobileDOCK

    MobileDOCK has been completely redesigned. The primary purpose of doing this is to allow easier access for the carrier and supplier community. This includes:

    • Booking and Booking Management for multiple destinations (company’s) from a single login. Register your Dock Appointments credentials for different destinations once, and then book and manage appointments for all these destinations in 1 place.
    • Compatibility for most common mobile browsers, such as Android and Apple iOS. Screen are designed to display for mobile devices.

    Your MobileDOCK account is now separate from your Dock Appointments username and password. The process for getting up and running with *NEW* MobileDOCK is:

    1. Create a MobileDOCK account. Click here to begin creating your account.
    2. Register your Dock Appointments credentials for different each destination you deliver too.
    3. Start booking….. Click here to start booking if you already have an account.


    Please refer to the video help links below to assist with getting up and running with *NEW* MobileDOCK:

    Create MobileDOCK account

    Register Dock Appointments destination credentials

    Book and manage your appointments

    The MobileDOCK Forums contain many Frequently Asked Questions in the MobileDOCK FAQ Forum

  2. Automatic Password Recovery

    Use this link to watch a video to help you Set and Reset Your Password for Dock Appointment Scheduling.

    In order for you to recover your password automatically, you must have first entered a password recovery question and associated answer. To recover your password you will require the Company Name you are making deliveries to, your User Name, and the answer to your recovery question. This video will show you how.

  3. Support Portal

    Create/Manage Support Requests

    Registered users are able to create, update and manage your Bestrane support requests through our online support portal.

  4. Email Requests

    Password Reset Request to request the reset of your password.

    Supplier Details Update to update Supplier name, address and user information.

    Supplier Add Carrier to add Carriers working for Suppliers.

    Carrier Details Update to update Carrier name, address and user information.

    Support requests will be actioned within 24 business hours the request, provided sufficient information is provided.

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