Reservations is a net-native solution for setting appointments and scheduling deliveries that allows customers to request delivery windows while an optimised appointment booking engine matches available resources and delivery windows.
The solution facilitates online scheduling of pick-ups and deliveries – either self-service or as a decision support tool for customer service agents.
It rationalises requests, prioritising customers based on their relative importance, whether measured by sales volume, profitability, class of trade, types of purchases, or any other metric.
Retail Systems Research released the results of their Home Delivery Benchmark Study. Sponsored by Descartes Systems Group, this study surveyed 83 retail organisations, with the majority of respondents being “C” level executives. The study asks questions like: Who Is Running the Home Delivery Show?
And then identifies “Retail Winners, and Why They Win”.
A “must read” for all online, and bricks and mortar retailers, download your copy here:
Online and Point of Sale Reservations Solution
Customers want high levels of delivery service, and performing against these expectations is essential to both customer loyalty and creating competitive advantage. But such service cannot be given without regard to its cost, and the implications vary by account. Basing service levels on customer segmentation enables tailored delivery offerings.
Bestrane have a solution for setting appointments and scheduling deliveries that allows customers to request delivery windows while an optimized appointment booking agent matches available resources and delivery windows.
As already stated it rationalises requests, prioritising customers based on their relative importance, whether measured by sales volume, profitability, class of trade, types of purchases, or any other metric. Based on these business rules, the routing engine then determines an optimises delivery schedule, effectively minimizing route lengths and fuel usage while maintaining desired shipping windows for key customers.
Our reservations solution can be implemented as part of the OnDemand Route Planner routing solution or as part of the Descartes Enterprise based Route Planner solution.
Each have different levels of functionality and the complexity of the reservation task will determine the best service to be provided to our clients.
Our solutions can be used in companies diverse as Container Cartage Contractors, Online Supermarkets, Patient Transport Providers and 3PL and 4PL operations looking to differentiate themselves via offering tighter timewindows whilst ensuring they have the capacity to meet the promised service levels.