Dock Appointments Support
MobileDOCK has been completely redesigned. The primary purpose of doing this is to allow easier access for the carrier and supplier community. This includes:
- Booking and Booking Management for multiple destinations (company’s) from a single login. Register your Dock Appointments credentials for different destinations once, and then book and manage appointments for all these destinations in 1 place.
- Compatibility for most common mobile browsers, such as Android and Apple iOS. Screen are designed to display for mobile devices.
Your MobileDOCK account is now separate from your Dock Appointments username and password. The process for getting up and running with *NEW* MobileDOCK is:
- Create a MobileDOCK account. Click here to begin creating your account.
- Register your Dock Appointments credentials for different each destination you deliver too.
- Start booking….. Click here to start booking if you already have an account.
The MobileDOCK Frequently Asked Questions has extensive help on creating and managing your account, and making bookings: MobileDOCK FAQ Page
Automatic Password Recovery
In order for you to recover your password automatically, you must have first entered a password recovery question and associated answer. To recover your password you will require the Company Name you are making deliveries to, your User Name, and the answer to your recovery question. This video will show you how.
Destination Contacts and Support
Where you are having difficulty making a booking for a destination, or need to reset your, or change your company details, please contact one of the destination centres directly:
Email Westfield docks, or call on 02 8236 9259.
Email Barangaroo South dock master, or call on either (02) 8052 5215 or 0423 747 529.
Email Emporium Melbourne dock master, or call on either (03) 8609 8221 or 0427 166 972.
Email Sydney Opera House dock master, or call on (02) 9250 7979.
Email Symbion dock master, or call on either (02) 8832 3663.
Email David Jones (direct store and DC) dock master.
Email Officeworks (DC) dock master.
For issues relating to MobileDOCK functionality, or application issues, please contact MobileDOCK:
Email MobileDOCK Service Support for application issues.
Support requests will be actioned within 24 business hours the request, provided sufficient information is provided.
Dock Appointments News
Bestrane is expanding into South East Asia, and has opened an office in Singapore. The Bestrane Singapore office will be the base for our South East Asia operations, including Thailand, Vietnam, Malaysia, and Indonesia. This new office will be headed up by our newly appointed General Manager – South East Asia, Ross Williams. Ross brings […]
Bestrane is proud to continue our active support of Women in Supply Chain (WISC). WISC is a voluntary group connecting women interested/working in supply chain transport and logistics. Please download the events calendar below to see planned events and participate.
Bestrane is pleased to announce the 2019 MobileDOCK User Group event to be held in Sydney on March 12th 2019. This event is held each year to gather users of MobileDOCK learn about upcoming enhancements, future direction, and discuss issues/best practice for managing docks. This event is open to all existing customers of Bestrane/MobileDOCK. Please […]
Evolution is the premier event that gathers together Descartes customers and business partners from around the world to network with each other, meet the Descartes product management team, provide input and feedback on Descartes’ product direction, and to learn more about opportunities for improving operations through the growing portfolio of Descartes solutions. Representatives from Bestrane […]