New Zealand-based PlaceMakers improves delivery satisfaction levels by 50%

 

Recently, the Auckland -based company decided it needed a better system for scheduling deliveries to its more than 300,000 retail and trade customers. So it turned to Bestrane Group, a Melbourne, Australia-based  supplier of “Best in Class”  logistics technology from developers such as The Descartes Systems Group Inc. Based on Bestrane’s recommendation, PlaceMakers implemented the cloud-based Descartes Route Planner solution to centralise its distribution planning operations across the country together with an automated ‘state of the art’ customer notification platform to radically re-engineer the customer delivery experience.

PlaceMakers completed the software deployment around the middle of 2020 and has already seen some impressive benefits including:

  • a 40% to 50% increase in delivery satisfaction,
  • “significant” financial savings in transportation and internal business process
  • reduced inbound calls by 16%,
  • increased load utilisation by 13%,
  • reduced loading times by 14%.

We sought to transform our customer delivery experience by moving each of our 63 branches from dispatching and executing deliveries with multiple logistics services providers to centralised logistics planning and our own fleet.

Descartes Route Planner has proved to be a world-class, end-to-end solution that is helping us provide an industry-leading customer experience.

Wayne Armstrong – Business transformation Manager – PlaceMakers NZ

Find out more about how these incredible results were achieved…. Click Here