We’ve all been there – buying furniture, home appliances, or that new flat screen TV, when the taxing moment comes to schedule the delivery appointment for our purchase. Whether shopping at a store or online, more often than not, we’re presented with limited delivery options such as half-day time slots for the morning or afternoon or the ever dreaded, “We’ll call you the evening before and confirm if your goods are to be loaded…”

This is how John Lewis Partnership has enabled their multi-channel fulfillment strategy by defining new levels of customer service, from the shopping experience, all the way to the delivery experience.

John Lewis Partnership

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