Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that PNE Corporation, Canada’s leading propane distributor, has improved customer service and achieved significant performance efficiencies while supporting rapid growth through centralisation of delivery operations with Descartes Route Planner™ On-demand.
“Due to the rapid growth of our propane exchange program, we needed a more centralised, systematic method to provide customers with timely, reliable information about delivery options and status updates related to on-demand orders,” said Yann Baillargeon, Vice President at PNE. “With Descartes Route Planner On-demand, our dispatchers now have real-time visibility of the daily routes automatically planned for each driver. The system lets them see the status of deliveries and manage customer expectations when new orders are received or unexpected issues arise. As a result, we’ve improved customer satisfaction and realised operational efficiencies that reduced our unit cost by 10%.”
Descartes Route Planner On-demand is a comprehensive, cloud-based delivery route planning, execution and mobile solution that provides rapid time-to-value. According to Baillargeon, new PNE dispatchers get up-to-speed on the user-friendly system very quickly after completing a simple training course. The cloud-based solution offers advanced capabilities at an affordable cost including optimising static and dynamic routes, tracking and monitoring driver performance, and capturing proof-of-delivery information in real time.
“We’re pleased that our technology not only helped PNE meet its goal of improving customer responsiveness, but also provided the company with cost saving efficiencies,” said Andrew Roszko, Senior Vice President of Sales at Descartes. “Descartes Route Planner On-demand is a cost-effective solution for rapidly growing companies, like PNE, that need a centralised system to manage deliveries. By providing capabilities to view and compare what is happening in the field against delivery schedules and route plans, the solution helps enhance productivity and service levels while providing benchmarks for continuous improvement across planners, drivers and dispatchers. It’s also an excellent choice for companies that need to quickly train new employees to handle increased demand during peak seasons. We look forward to continuing to deliver value to PNE as their business grows.”
About PNE Corporation
PNE Corporation is Canada’s leading propane distributor, delivering first-rate service and energy solutions to homes and businesses across the nation since 1994. The rapidly-growing and environmentally-active company created a niche market with its propane exchange program allowing consumers to purchase quality propane by exchanging old tanks for refurbished ones. PNE’s exchange program extends the life of a tank by 20-30 years, reducing waste though continued maintenance. The company is headquartered in Vars, Ontario, Canada. Learn more at www.pnepropane.com.
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 200,000 connected parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world’s largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.