Stakeholders within the supply chain of every business are becoming more aware and focused on their many obligations regarding freight movements. Organisations quite rightly do need to manage and control the key risks and complexities within their supply chain. Having a written policy is one thing however being able to demonstrate to both internal and external stakeholders that, as a part of the supply chain, your organisation is living up to the commitment of that policy is critical.
The key to a truly satisfying customer experience is superior customer service, where a consistent and complete view into your organisation is offered to your customers. From first contact and order placement, provide customers with assisted or self-service delivery options, all the way to final delivery with accurate and timely communication along the way. This is the expectation of consumers today. Bestrane Omni Service Solution enables our customers to take advantage of industry leading technologies to differentiate themselves with their customers.
Whether you are global or local, asset or non-asset based, move shipments by air, ocean, ground or any combination in-between, the challenge for transportation and logistics service providers is to offer differentiated service at a competitive price. This is easier said than done, as you have to manage shipments, resources and documents that are all concurrently in motion with business processes that extend to the edge of your enterprise and well into your trading partners’ and customers’ operations. Working with trading partners can also be a challenge because they are numerous and your relationships with them are constantly changing.
Combining route scheduling with visibility and execution provides significant improvements to the way in which distribution operations are managed. This functionality shifts the paradigm from a reactive execution model to a proactive one. Whether it be workflow management, improving Chain of Responsibility management, sign-on glass needs or just location feeds, Bestrane can assist providing visibility to distribution teams, customer service and management from a centrally accessed platform.
Reservations is a net-native solution for setting appointments and scheduling deliveries that allows customers to request delivery windows while an optimised appointment booking engine matches available resources and delivery windows. The solution facilitates online scheduling of pick-ups and deliveries – either self-service or as a decision support tool for customer service agents.
For retailers, reducing inventory carrying costs while efficiently satisfying customer demand is vital whether its managing the flow of inventory to distribution centers, to stores or direct to consumers. We understand the challenges and complexities you face in trying to control inventory in motion across myriads of suppliers and logistics providers, different geographies and disparate systems and technology environments. Our unique technology platform and solutions for inventory flow control put Descartes at the forefront of assisting retailers in leveraging the benefits of converging commercial, logistics and customs compliance processes across the supply chain.
Sales & Territory Planning is the process of geographically balancing work within in a region into individual territories and creating cyclical visit plans for those territories. STP is widely used by companies with a travelling sales workforce or set delivery requirements to distribute work evenly to amongst and to create consistent and balanced workdays. Sales and Territory planning creates a balance between call “Efficiency” and “Effectiveness”
Transportation Manager supports order management through consolidation, financial settlement and auditing. As part of the Descartes Delivery Management™ Suite, the solution features a Web-native design, works across multiple transportation modes, which enables leading transportation providers and distribution operations to optimise transportation purchases for both operational effectiveness and cost efficiency.
The aim in Supply Chain modelling is to optimise the cost and service combination. Reasons to model your current structures could range from capacity constraints, imbalances or cost pressures in the existing network or a major change in supply point. Bestrane provides a comprehensive Supply Chain modelling and design capability that is identifies future network requirements.
The Descartes Transport Management Suite™ is developed with easy integration in mind. Each of the Descartes Transport Management Suite™ modules can be integrated within the one platform to provide a full end to end solution to Bestrane’s clients. Businesses may choose to implement one module at a time and fund further deployment of value add modules with savings and efficiencies gained.